We often aren’t sure how to support those we love and care about. We try to give advice or offer fixes for people, however that’s usually not what they want or need. Sometimes they just want some support. I’ve come up with a few short points that may help you be better prepared to support the important people in your life.
When someone shares their feelings with you, follow the steps below and note the positive changes in your relationships.
- Affirm – “Thank you for sharing your feelings. I appreciate your honesty and transparency.”
- Reflect – “What I’m hearing you say is…. Is that correct? or “Please help me understand, do you mind if I ask questions?” or “Could you help me see things from your perspective by explaining further?
- Validate – “I see that you’re really struggling with that.” or “That sounds really difficult.”
- Be accountable (if it’s a conflict) – “I realize that my behavior (name the behavior) has affected you (reflect what they shared of how it affected them).”
- Redeem – “In what ways could I change my behavior so this doesn’t happen again?”
- Respond – “Do you know what you need from me?” or “How can I be helpful to you?”
- Keep the focus on the other person, not on yourself.
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