In compliance with Texas Health and Safety Code Section 181.105, the following information is provided to help you access your records, contact licensing authorities, or file a complaint if needed.

Requesting Your Health Care Records

If you would like to request a copy of your health care records, please contact our Care team:

• Email: lifewise@lifewisetx.com
• Phone: 817.602.8520

Requests may be made in writing. You will be required to sign a release of records. We will respond in accordance with Texas privacy and confidentiality laws.

Contacting the Texas Behavioral Health Executive Council

To contact the licensing board or learn more about your rights as a client, please reach out to the Texas Behavioral Health Executive Council (BHEC):

• Website: https://www.bhec.texas.gov
• Contact Page: https://www.bhec.texas.gov/contact-us/index.html
• Phone: (512) 305-7700
• Mailing Address:
  Texas Behavioral Health Executive Council
  1801 Congress Avenue, Suite 7.300
  Austin, TX 78701

Filing a Complaint with the Office of the Attorney General

If you believe you have experienced unfair or deceptive practices you may file a consumer complaint with the Texas Attorney General’s Consumer Protection Division:

• Unfair practices: Actions that take advantage of or harm you – for example, being charged for services you didn’t receive.
• Deceptive practices: When you’re misled or given false information – for example, a counselor claiming credentials they don’t have.

• Website: https://www.texasattorneygeneral.gov/consumer-protection
• Complaint Form: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint